Returns & Exchanges

RETURNS & EXCHANGES POLICY

Last updated January 23, 2022

Thank you for shopping at Word Fuel
If you are not entirely satisfied with your purchase, we're here to help.

RETURNS
For both digital and printed Word Art sales- 

  • All Sales Final

For Word Fuel Pages & Binders-

  • You have 30 calendar days to return an item or request a refund from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. Any applicable packaging must be unopened and the item must be in all of the original packagings. A receipt or proof of purchase is also required.

  • There is a 15% restocking fee on all items.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days, depending on your bank.

For sale items-

  • Sale items cannot be refunded or returned.

EXCHANGES 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thewordfuel.com. We will provide further instructions and the address to ship your product back to.

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

CONTACT US
If you have questions or comments about this Policy, please contact us at:

Word Fuel
18205 N 66th Way
Phoenix, AZ 85054
(801) 391-5612
info@thewordfuel.com